24/7 NurseInfoLine

Overview Facts

  • HealthInfoLine – 24/7 Access to Registered Nurses
    • Did you know that 55% of ER visits are not necessary?
    • One simple call to our nurse line can provide plan members with advice on health care decisions, treatment education, and information on hundreds of health and wellness topics.
  • Nurse Advice and Assistance
    • Registered Nurses available around the clock to assist plan members in making healthcare decisions.  No question is too minor, no concern too small
    • Guidance about self-treatment at home
    • Immediate or scheduled visit to their physicians office
    • Triage to Urgent or Emergency Care
  • Cost Savings for the Health Plan and Member
    • Redirection of care to the appropriate setting avoids unnecessary ER and urgent care visits and the associated member copays.
  • Health Information Resources Include:
    • Schmitt/Thompson Protocols
    • Online Audio Library
    • Online Text Library
    • Medline Plus Health Topics
    • All Linked to MCM’s Website

Program Impact

  • 39% of Callers Intended to go to ER, Urgent Care or call 911. Of these…
    • 24% Redirected to a Physician Office Visit;
    • 18% Redirected to Home Care
  • 61% of Callers Intended to Call or See their Physician. Of these…
    • 28% Redirected to Home Care