Success Story: Case Manager Assists Parents of a Member with Lifelong Care Needs

HiRes_MANPatient: 20 y/o male

Diagnosis: The member has a history of premature birth, cerebral palsy, and is visually impaired.

Medical History: The member’s parents have had challenges with lifelong care and getting equipment needed while conserving resources.

MCM Intervention: Overall, this is a family working hard and giving everything they have to their child. Our Case Management team worked to help identify needs, educate the parent on resources they have available through their health plan, help parent navigate the system including understanding of benefits and precertification process, and always encouraged parent to continue to advocate for their child’s needs.