24/7 NurseInfoLine

Overview Facts

• HealthInfoLine – 24/7 Access to Registered Nurses
  • Did you know that 55% of ER visits are not necessary?
  • One simple call to our nurse line can provide plan members with advice on health care decisions, treatment education, and information on hundreds of health and wellness topics.

• Nurse Advice and Assistance
  • Registered Nurses available around the clock to assist plan members in making healthcare decisions.  No question is too minor, no concern too small
  • Guidance about self-treatment at home
  • Immediate or scheduled visit to their physicians office
  • Triage to Urgent or Emergency Care

• Cost Savings for the Health Plan and Member
  • Redirection of care to the appropriate setting avoids unnecessary ER and urgent care visits and the associated member copays.

• Health Information Resources Include:
  • Schmitt/Thompson Protocols
  • Online Audio Library
  • Online Text Library
  • Medline Plus Health Topics
  • All Linked to MCM’s Website

Program Impact

• 39% of Callers Intended to go to ER, Urgent Care or call 911. Of these…
  • 24% Redirected to a Physician Office Visit;
  • 18% Redirected to Home Care

• 61% of Callers Intended to Call or See their Physician. Of these…
  • 28% Redirected to Home Care